It can happen that a customer does not pay for an order. For example, something goes wrong with the payment of the order, or the customer chooses to complete the payment at a later time. In these cases, as a merchant, you have the option of sending a payment link.
With the payment link, the customer receives a reminder to make the payment and is given the option to select the same or a different payment method. The payment link is linked to the existing order. When the customer goes to the payment link, the customer will see the total amount and the products ordered.
Sending the payment link
When an order has the status 'not paid', you can send a payment link in the order through your order management. The option for sending the payment link can be found in the maintenance tool by going to:
Starting point / My Orders / Order Management / Order / Order list / Send Payment Link
After clicking on ‘Send payment link’, the customer will receive an email with a link to the page where they can complete the payment. The page looks something like this. The page may look different on your web shop, as it depends on the theme you have chosen.
Note: It may be that the costs that you have set for each payment method will expire. When the customer has first selected iDeal for their order, and afterwards selects Klarna where you charge a 3% transaction fee, the transaction fee for Klarna will not be recharged. Therefore, the total cost of the order remains the same.
Also, it will not be possible for the customer to choose your own 'Afterpay' payment method, since the intention with the payment link is for the customer to pay immediately.
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