On the order details page you can quickly and clearly view the entire order that the customer has placed on your webshop. Below we will explain step by step the different tabs of the order detail page.
Tab order overview
The first tab gives an overall view of the order. From the order overview you can perform quick actions or navigate to one of the other tabs where you can perform different actions.
In the first block (left) the customer data is displayed. You can see the billing address, the delivery address, any customer comments and a map of the customer's location. In addition, you have the option to send a message using the 'Send message' button.
The second block indicates the shipping method. This can also be used for delivery or pickup. As a web shop owner, you can enter a track & trace code that the customer receives. When you choose this, a pop-up will appear where you can fill in the track & trace. Here you can also set the order status to sent and inform the customer.
The third block is a display of the order notes. These are (internal) notes that you have noted in this order. For this view applies: the first item is the most recent item.
The fourth block, under shipping and notes, displays the products included in the order. Here you also have the possibility to print out a list of items and a packing note.
The fifth block indicates the Status History. Here you can quickly see the status of an order. The most recent status is at the top. The button 'Change status' opens a pop-up in which you can change the status and also send a message to the customer about changing the status.
The sixth block (below the products block) displays the Payment History. The payment history indicates whether the order has been paid or not. In addition, a record is also kept of how and by whom an action concerning a payment was made and on what date and time.
The seventh block in the order overview shows the invoices. Each order may contain several (debit/credit) invoices. In the block, a table of invoices is displayed with the invoice number, status, date and total amount. It is also shown whether an outstanding amount or an amount to be refunded applies. When there is an outstanding amount and a debit invoice has not yet been paid the button 'Send payment link' will appear in this block (When the payment link app is activated). You can use an action to send a payment link so that the customer can (still) pay the outstanding amount.
In the links tab you can see links that you have created with external parties. Think for example of MyParcel. In this tab you can easily register an order and download the shipping label.
In this tab the invoices are displayed. You can view the invoices of that order, send them by e-mail, send a payment link when there is still an amount outstanding and the invoice has not yet paid the status, change the status and download a pdf of that invoice. The most recent invoice is also at the top of this overview. In addition, you can also manually create an invoice here after the order has been adjusted.
In the 'Returns' tab you have the possibility to view returns of that order and it is possible to manually create a new return when there are still products that have not been returned. When this is the case, you only have the possibility to view returns, and to change the status, return reason and return.
When creating a return manually, a pop-up will appear in which the products that have not yet been returned are displayed. By entering the number per product you indicate which products and how many you want to return. When you click on apply, the products will be added to the return. The return will be final at the moment you click on save or apply. Again, the system takes into account changes in the order and creates a credit invoice where necessary at the time a return is created.
Customer data tab:
In this tab you can easily view the customer details and comments of the customer or user. You can also edit or look up the details here and add them to the order. At the top you will find a button called 'Add customer details'. In the pop-up you can search for a name of a customer or user, choose the correct data and the data will be filled out in the form. After saving, the data is saved/modified.
In this tab you can view the products that are included in the order. In this tab you also have the possibility to change the products, add new products or add a new product to your order.