Within the maintenance tool it is possible to create returns for the customer, the customer can also create returns via the front of the webshop. Do you want the customer not to be able to create returns via the frontend? You can uncheck this option via: Starting point > My Webshop > Settings > Order process and Stock > Workflow.
Formatting return number
Formatting the return number works the same as with the other tabs such as orders, invoices and quotations. In addition, you have the possibility to change the current return number with the next return number.
In status settings you as a web shop owner have the possibility to change the statuses new, pending, cancelled and credited based on title and color. Also in this tab there is no status active/inactive included because the mentioned statuses are all mandatory within the system of CCV Shop.
Return form settings
In the settings of the return form you have the possibility to adjust three settings, namely: choosing a FAQ category, the right of return and adjusting the shipping information. We will briefly explain these below:
As a web shop owner it is possible to create different pages with elements, here you can also create a FAQ form. This can be done via Start > My Webshop > My Pages. Within the FAQ form element it is possible to select the correct return category in the dropdown. In the FAQ form you can create a category where you as a web shop owner can write both a question and an answer. Example:
How long does it take before I receive my return label?
As soon as you have created a return you will be able to download the return label.
After choosing the FAQ category, the FAQ block will be displayed on the return form and on the thank-you page if you have set this up specifically. You can set this specifically via Starting point > My Webshop > Settings > General > Texts.
Right of return
In addition to choosing a FAQ category, it is also possible to adjust the right of return. By default the right of return will be 14 days. The return button and function will expire after 14 days (purchase date).
With the shipping information (step 3 of the return form) you have the possibility to provide information based on the shipment of the products to be returned. There will be a standard text that you can adjust to your wishes. If you leave this text blank, this shipping information will not be displayed on the return form.
As a web shop owner, it is important to be able to modify, delete and add returns. By default there will be 3 reasons that you can edit, you can also add reasons. If there are no reasons (all reasons removed) the dropdown will disappear in the return form. With the return reason your customer can give a reason why the product is being returned. Your customer also has the option to further explain the reason in the text section.
Finally, as a web shop owner you have the possibility to create returns. With the returns, the customer or web shop owner can indicate which action follows a certain return. Both the return reason and the return can be viewed and adjusted in the returns tab of an order. With each return you can indicate whether step 2 may be displayed on the return form. (Step 2 is to check the address details for sending a replacement product, for example).
At this moment we do not support X-Y discount in combination with returns. For example, X-Y discount is to pay 4 fetch 3. Is this really desired? Ask us via Support so we can help you further