CCV Online Payments

CCV Online Payments is CCV Shop’s own payment service provider. Payment methods including iDEAL, credit card, Bancontact and PayPal are seamlessly integrated into CCV Shop’s webshop software. The management environment of your webshop provides a real-time overview of all payments that allow you to manage everything in a single environment.

By choosing CCV Online Payments, you can easily maintain an overview, and it will save you having to log in with a third-party payment service provider. In addition, CCV Online Payments offers highly competitive rates, which are even more affordable for CCV Shop clients. We charge no subscription or start-up costs and you can count on CCV’s many years of experience and high-quality service. This guide describes how you can easily make use of CCV Online Payments.

CCV Online Payments supports a number of different payment methods:

• iDEAL
• Giropay
• Bancontact
• Visa, VPAY, Visa Electron
• MasterCard
• Maestro
• PayPal
• Bank transfer
• American Express

For a rates overview, please see below:

Registration and activation 

You can determine which payment method you would like to use. For every payment methode there is a seperate application process that you can simply fill in through the back office of your webshop. In these instructions the applications for each payment method will be explained. If you want to install your payment methods, you can go to "Starting point > My Web Shop > Settings > Ordering process & stock > Payment methods > CCV Online Payments". 

Ideal/Bancontact/Giropay/Sofort/Bank Transfer/Visa/MasterCard/eMaestro/AMEX 

When initiating an application, a distinction is made between new and existing customers.

New customer
All you need to do to finalize the registration is to enter a few additional details in the settings and send them in to us.

Existing customer
Click on <Activate> after the payment method for which you want to initiate the application. On the following page, read the details provided and tick the checkbox; then, click on <Continue>.

Check details
In this step, you can check your details and supplement them if necessary. Make sure the industry matches the one stated in your Chamber of Commerce details.

Upload documents
In order to complete the application, you will need to submit a number of documents. You can upload them in this step. For the ID document, an image of your passport, ID card or residence permit (both sides) is required. 

In addition, a screenshot or PDF (copy) of a bank statement of your business bank account is required.
Please note: This must be a copy of the latest bank statement or a screenshot of the online banking environment no more than a week old, in which the login date must be visible.

Once you have uploaded these documents click on <Submit application>.

Application processing
Your application will now be processed and the details and documents will be reviewed. You will receive feedback within a few business days, either to confirm everything is in order or that additional information is required.

PayPal

If you want to offer this payment method, you can initiate the relevant application yourself using the maintenance tool in your webshop. In addition, a number of steps will be handled by PayPal.

Create PayPal account
To open a PayPal business account, go to https://www.paypal.com/signup/account?country.x=NL 

Logging into a PayPal account
Go to the PayPal “Developer” website on https://developer.paypal.com/developer/applications/

Log in using the email address and password of the PayPal business account by clicking on the <Log into dashboard> button in the upper right-hand corner of the screen.

Create PayPal Myapps app

Click on the <Create App> button

At <App Name>, enter the name <CCVPay> and click on <Create App>.

Click on the <Live> button in the upper right-hand corner of the screen.

Entering Client ID and Secret

Enter the value stated after Client ID and Secret on the CCV Online Payments application form.

Finalizing application in CCV Shop environment
In step one, the previous steps are reiterated and you will need to tick checkboxes to confirm each previous step has been completed. Click on <Continue>

Check details
In this step, you can check and, if necessary, supplement your details. Make sure the industry matches the one stated in your Chamber of Commerce details.

Upload documents
In order to complete the application, you will need to submit a number of documents. You can upload them in this step. For the ID document, an image of your passport, ID card or residence permit (both sides) is necessary. 

In addition, a screenshot or PDF (copy) of a bank statement of your business bank account is required.
Please note: This must be a copy of the latest bank statement or a screenshot of the online banking environment no more than a week old, in which the login date must be visible.

Once you have uploaded these documents click on <Submit application>. 

Application processing
Your application will now be processed and the details and documents will be reviewed. You will receive feedback within a few business days, either to confirm everything is in order or that additional information is required.

 

American Express
American Express, also known as AMEX, is the largest credit card company in the world. American Express is known for its good service. In addition, you have several advantages such as the possibility to save points for spending trips for example, and that you do not have a spending limit, so you always have money for unexpected large expenses. The reason why this is interesting for both you and your customers is that today's consumers want to decide for themselves how they pay in your webstore. American Express is an extra payment method which increases the chance that an order will be placed in your webshop.

Request American Express
You can easily request American Express. Do you already have a contract with American Express at this moment, or not yet? Below we explain the 2 different options:

No American Express contract yet
If you do not have a contract with American Express yet, you can request this in the maintenance tool of your webshop. You do not have to enter a Merchant Identification Number (MID) here. After the application is started, you will be contacted by CCV Online Payments and they will also arrange the process so that you can offer American Express in your webshop. You can start your application via: “Starting point > My Webshop > Settings > Order process & Stock > Payment methods.

An American Express contract
If you already have a contract with American Express, enter your Merchant Identification Number (MID) in the maintenance tool. Your request will be processed and you will be informed about this as soon as possible by CCV Online Payments. 

Activating a payment method in the webshop

Once fully registered and accepted for a payment method, you can enable it by ticking the corresponding checkbox under “My webshop > Settings > Order process and stock > Payment methods > CCV Online Payments. You can also specify the rate you want to charge for the payment method. This can be a fixed amount or a percentage of the order amount.

 

If you are already offering a certain payment method through another service provider, we recommend disabling it in your webshop by unticking the relevant checkbox in order to prevent certain payment methods being offered through different service providers at the same time.

CCV Online Payments Dashboard

In order to use the CCV Online Payments Dashboard, you will first need to install the “CCV Online Payments Dashboard” app. To find it, go to ‘Starting point > App Store’ and then to the ‘Reporting’ category. This app is available free of charge.

Possibilities of CCV Online Payments Dashboard
The CCV Online Payments Dashboard environment, which can be found by going to “My Orders > CCV Online Payments Dashboard” in the maintenance tool of your webshop, offers an overview of webshop transactions.
 It also offers direct access to order details and the option to initiate a refund for a transaction. 

Paid-for transactions are shown with a payment reference that also appears on your bank account. This makes it easy to match transactions to payments.





Payments
Payments take place via various routes, depending on the payment method chosen by your client.

Payment Method	Payment
iDEAL / Bancontact / Giropay /	Next business day (except Mondays)*
Bank transfer / Sofort	Business day following receipt by CCV Online Payments (except Mondays)*
Paypal	Via PayPal
Creditcards (CCV Online Payments contract)	9 business day

* For transactions received prior to approx. 17:00 hrs (5:00 PM).

Refunds
There may be cases where you want to reverse a payment and refund the paid amount to the customer. This can be done as follows: 

Payment method	Refund method	Refund costs
iDEAL / Bancontact / Sofort / Giropay / Bank transfer / Creditcards	Refunds can be initiated directly from the CCV Online Payments Dashboard	€0,19
Paypal	Via PayPal

* To initiate a refund from the CCV Online Payments Dashboard, you will need to have a sufficient balance for pending payments. The refund will then be carried out the next business day, at the same time as the payment of the remaining balance to you.

Please not: When initiating a refund, you can specify an amount, i.e. a full or partial refund.

Export transactions

If you want to reconcile/link payments in your banking or accounting environment, go to “My Customers > Export orders” in the maintenance tool of your webshop. 

Here, you can create an export file, which you can import into your banking or accounting software in order to link payments to the corresponding orders.

If you are unable to find the “Export orders” option under “My customers”, you may need to go to the App Store to install the “Order export” app. 

Frequently Asked Questions

Why is a refund not possible?
To initiate a refund, the balance needs to be sufficient. The balance for a refund consists of the transactions that are yet to be paid to you. Because you receive payments each business day, the balance will be 0 at the start of each business day. For a 50-euro refund, at least 50 euros worth of transactions must take place on the same day.

How can I complete and resubmit an application?
Following review of your application, you will receive an email. When you are asked for additional details, please log into CCV Shop and go to the maintenance panel. Then click on “Finalize activation”, add the additional details and finalize the application.

How do I activate the payment options on my website once they have been approved?
In order to activate the payment options for your webshop, log into CCV Shop. Go to “My Web Shop – Settings – Order process and stock – Payment methods” and tick the checkboxes for the payment methods you want to offer in your webshop.

How can I change my CCV Shop details?
To change your details, log into CCV Shop. Then, select “My subscription > My details” and change your details. Finally, click on “Apply” at the bottom of the screen. Note: If you use CCV Online Payments, your application will be handled by us. Depending on the nature of the change, you may receive an email asking for additional details.

Can I set other payment frequencies besides daily?
That is not possible at this point.

How can I change the account number for payment or invoicing of CCV Online Payments?
To change your details, log into CCV Shop. Then, select “My subscription > My details” and change your details. Finally, click on “Apply” at the bottom of the screen. Note: If you use CCV Online Payments, your application will be handled by us. Depending on the nature of the change, you may receive an email asking for additional details.

What does it mean when I get an error message saying registration is not possible due to missing details?
Please contact the helpdesk of CCV Shop. They will look into the source of the problem and work with you to resolve it.

Why do I need to submit an additional document with the copy of my ID to confirm my home address?
Dutch ID documents do not state the merchant’s address details. For that reason, a business document such as a telephone bill with address details and a copy of the extract from the Chamber of Commerce are required.

What is 3-D secure?
3-D secure is a verification process that minimizes the risk of fraudulent use of credit cards. For MasterCard, this solution is called MasterCard Secure Code, while Visa calls it Verified by Visa. In the online shop, customers are required to enter an additional password during the payment process.

What is a reversal and what can be done about it?
A reversal is the revocation of the payment by the cardholder. This process takes place when a cardholder files a complaint with their bank. Following a successful revocation, the reclaimed amount is transferred to the cardholder’s account and reversal costs are charged to the retailer.

When are credit card and eMaestro payments made?
All incoming credit card and eMaestro payments from your online shop are settled on a weekly basis and payments take place shortly afterwards.

Where can I review my transactions?
Everything is integrated in the maintenance programme of your own CCV Shop, enabling you to review your orders and payment traffic details.